Breakdown Insurance

HOW DO I CLAIM?

The claims process is really straightforward. Simply contact us stating your order number.

Claims should be notified as soon as possible, following the fault being identified and no longer than 28 days after noticing the damage. If you report a claim after 28 days we may not consider your claim, claims outside this timeframe will be considered on a case by case basis.

Full details of the claims process can be found in the Terms & Conditions.

WHAT HAPPENS IF MY PRODUCT NEEDS TO BE REPLACED?

If your product can't be fixed, you could receive a replacement of the same or similar specification. If you receive a replacement equipment, your policy will end. All you'd have to pay are applicable delivery charges.

WHAT IS BREAKDOWN CARE?

We want you to enjoy using your new and pre-owned products for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.

That’s where Breakdown Insurance, provided by us. Designed to cover you against the cost of repairs for breakdowns and accidental damage, Breakdown Insurance gives you an extra years of cover after your guarantee expires.

IMPORTANT INFORMATION

• Extended cover does not have to be purchased at the same time as a domestic electrical good.
• Your Breakdown Care policy can be cancelled within 28 days of purchase, and you’ll receive a full refund.
• If we provide you with replacement equipment, your policy will cease. All you’d have to pay are applicable delivery charges.
• You should be advised that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of the subsequent insurance premiums.
• Your statutory rights will not be affected when you buy a policy. These include the right to claim a refund, repair, or replacement for up to six years (in Scotland it’s up to five years after you became aware, or could with reasonable diligence have become aware there was a problem) if your electrical goods were not of satisfactory quality or fit for purpose when they were sold to you. After the first six months, you will have to prove that the goods had a fault when sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: 03444 111 444.

HOW CAN I CANCEL BREAKDOWN CARE?

Within 28 day 'Cooling off period'

Your Breakdown Care policy can be cancelled within 28 days of purchase, and you will receive a full refund. Please return to the store with your documentation and receipt.

After the 28 day 'Cooling off period'

Your policy can be cancelled after 28 days of purchase, and you will receive a refund of the premium paid by you for the remaining full months of your policy.

WHAT’S INCLUDED? FEATURES & BENEFITS

• Immediate cover for accidental damage
• Breakdown cover once your manufacturer’s or retailer’s guarantee expires
• If we can’t fix it, we will arrange to replace your product with the same or similar specification or a Konsole Kingz voucher towards a replacement
• Unlimited repairs
• The accessories supplied as standard with the original product are also covered

ELIGIBILITY FOR BREAKDOWN CARE

Breakdown Insurance is only available to persons over 18 years of age who are residents of the UK. Persons under 18 years of age will need a parent or guardian to take out the policy on their behalf. Your product must have been bought from Konsole Kingz Ltd (www.konsolekingz.co.uk), be in good working order when the policy starts, and used for personal and domestic purposes only.

WHAT’S NOT INCLUDED? EXCLUSIONS

• Deliberate damage
• Cosmetic damage such as scratches or chips
• Damage caused by not following the manufacturer’s instructions
• Accessories that were not included with the original product