Digital Downloads

HOW TO DOWNLOAD AND REDEEM A DIGITAL DOWNLOAD CODE

Please select your platform below for instructions on how to download and redeem your digital download code:

MY DOWNLOAD CODE DOES NOT WORK

If you are having problems redeeming your code please follow these steps:

  • Check that you have entered the code correctly
  • Check that the code provider is not having any system issues
  • Make sure that you are trying to redeem the code in the correct location

Please be aware that most codes cannot be redeemed until the release date.

ARE DOWNLOAD CODES REGION LOCKED?

The simple answer is yes. 

Any download games, subscriptions or add-ons on Xbox LIVE or PC at konsolekingz.co.uk are for use in the United Kingdom. While they may work in other countries we cannot guarantee that all will.

PlayStation Network download games, subscriptions and add-ons will only work in the UK.

Please note: We are unable to return digital download codes where regional compatibility is the issue in question. For more detail, please review our Returns Policy.

WHERE IS MY DIGITAL DOWNLOAD CODE?

If you have not received your digital download code, the first thing to do is check your junk email as this is sometimes where the email can end up.

Our download codes will usually be sent within minutes, however in some instances, orders are subject to authorisation checks, so there may be a delay in sending your activation email.

If your code is not showing please Contact us with your Order number and we will resend your code.

PC DOWNLOADING ISSUES 

If you're experiencing issues downloading your game or software purchase, here are some common solutions that may help.

Try a different web browser

If nothing happens when you attempt to start your download, or if you see an error message during the download process, try using another web browser. Supported browsers include Firefox, Chrome, Internet Explorer and Opera. There may be a temporary issue or incompatible setting with the browser you originally used that's preventing the download.

You'll also need to make sure your browser has the Javascript plugin enabled. Open your browser's "Help" section for more information about Java. If you've installed other browser add-ons or plugins that work with Java (like Adobe Flash), you may want to try updating them as well. They could be causing issues with Java, or generally interfering with the download process.

Check your anti-virus software or firewall settings

In certain cases, your anti-virus software can block the download of a game or software from konsolekingz.co.uk. You may need to add konsolekingz.co.uk to your list of trusted sites, or allow downloads from konsolekingz.co.uk if your browser displays a security warning. Also make sure your anti-virus and spyware software is up-to-date.

Note: Anti-virus software publishers frequently update their products, and may incorrectly identify downloaded games and software as harmful files. All Konsole Kingz Games & Software Downloads go through a review process that includes virus and spyware scanning. If your download is flagged as harmful, you may need to contact your anti-virus software publisher to report the issue.

Check your Internet connection

Some network connections and secure VPNs have additional restrictions that may block your download. If possible, switch to a different connection and try your download again. If you’re downloading a particularly large file, we recommend using a stable and fast broadband connection. 

Important: Before retrying your download, delete any previously downloaded files from your download folder, as well as any partial game or software files from your desktop.