Gift Cards & Discount Codes

WHERE IS MY GIFT CARD?

Your gift card code can be found in the email that was used to order the gift card

HOW TO USE GIFT CARDS

Where can I use my Gift Card?

You can use your gift card for full or part payment of any products (except pre-orders) on our website. The total will be taken from the balance on your gift card when you place your order.

If the total order value is less than the value of the gift card, any balance will remain on the card and can be applied to future purchases, provided that the card has not expired.

How do I use my Gift Card online?

Shop as usual on the website and then proceed to checkout. During checkout, you will be asked to enter the code you received from your email.

  1. Enter the code
  2. Click Apply & continue the checkout process.

For multiple gift cards, repeat the steps above.

If there is any balance to pay, you can use a debit or credit card in the usual way.

Please note:

  • Gift cards can’t be used to make online pre-orders at this time.

WHAT HAPPENS IF I PAID BY GIFT CARD THEN CANCEL MY ONLINE ORDER?

If you’ve paid using a gift card and need to cancel your order, we’ll refund you by sending a discount code. We’ll email this to you directly and this can be used online for up to 12 months after the email is sent.

HOW DO I SPEND MY DISCOUNT CODE?

To spend your discount code online:

  1. Add item(s) to basket
  2. Proceed to Checkout
  3. In the discounts section select ‘Redeem A Code’, enter the code and click Apply.
  4. Continue checkout process.

Terms & Conditions:

  • Vouchers must be spent within 12 months of the date they are emailed.
  • Discount codes to be used within 12 months and can be used on purchases up to £250. (The remainder cost after £250 will be worked at full cost). 
  • Voucher code(s) must be spent in one purchase, they cannot be split between two separate orders.
    If your order costs less than the total of your discount code, the difference will be lost.
  • It’s worth either adding more products to your order to use the rest of your discount code or, if using more than one discount code, remove one to save for later.
  • Don’t worry – your basket will let you know if your voucher is worth more than your order.